Shipping policy

Processing time

Orders are processed and dispatched within 1 to 2 business days, excluding weekends and bank holidays, after you receive your order confirmation email. You will receive a notification once your order has shipped.

Where we ship

We ship to addresses within the United Kingdom.

Shipping rates and delivery times

Standard delivery, 2 to 4 business days: £5.99. Free on orders over £35.
Trade and pallet delivery: contact us and we will arrange delivery to suit your order.

Order tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Use this number to track your order online.

Delivery issues

If your order does not arrive: your order is our responsibility until it is delivered to you. If your order has not arrived within the estimated delivery window, contact us at contact@carrarocoffee.co.uk or on 0800 707 4406. We will investigate with the carrier and either send a replacement or refund you in full.

Delayed delivery: carriers occasionally run behind, particularly around bank holidays. If your package is running late, please allow a few extra days, and get in touch if it has still not arrived after the maximum estimated delivery time.